Skip to main content
  • Call
    Contact Us

    TOLL FREE: 1-866-9-NO-SCAM

     
  • File Complaint
Logo
  • Home
  • Meet the Attorney General
    • Attorney General James Uthmeier
    • Official Photo
  • About the Office
    • Departments
      • AG Opinions
      • Antitrust
      • Civil Legal Services
      • Civil Litigation
      • Consumer Protection
      • Criminal Appeals
      • Litigation Services
      • Medicaid Fraud
      • Parental Rights
      • Solicitor General
      • Statewide Prosecution
    • Programs
      • Back the Blue
      • Be a Florida Hero
      • Consumer Alerts
      • Criminal Justice Programs
      • Military and Veterans Assistance Program
      • Seniors vs. Crime
      • Cold Case Investigations Unit
    • Services
      • Civil Rights
      • Human Trafficking Prevention and Awareness
      • Identity Theft
      • Lemon Law
      • Office of Inspector General
      • Open Government
      • Victims Services
  • Contact Us
    • Addresses & Phone Numbers
    • File A Complaint
    • General Inquiries
    • Media Contact
Logo
  • Home
  • Meet the Attorney General
    • Attorney General James Uthmeier
    • Official Photo
  • About the Office
    • Departments
      • AG Opinions
      • Antitrust
      • Civil Legal Services
      • Civil Litigation
      • Consumer Protection
      • Criminal Appeals
      • Litigation Services
      • Medicaid Fraud
      • Parental Rights
      • Solicitor General
      • Statewide Prosecution
    • Programs
      • Back the Blue
      • Be a Florida Hero
      • Consumer Alerts
      • Criminal Justice Programs
      • Military and Veterans Assistance Program
      • Seniors vs. Crime
      • Cold Case Investigations Unit
    • Services
      • Civil Rights
      • Human Trafficking Prevention and Awareness
      • Identity Theft
      • Lemon Law
      • Office of Inspector General
      • Open Government
      • Victims Services
  • Contact Us
    • Addresses & Phone Numbers
    • File A Complaint
    • General Inquiries
    • Media Contact

Breadcrumb

  1. Home
  2. News Releases
  3. Wells Fargo Launching Consumer Redress Program

Wells Fargo Launching Consumer Redress Program

View PDF
Release Date
Feb 28, 2019
Contact
Kylie Mason
Phone
850-245-0150
TALLAHASSEE, Fla.—As part of a multistate agreement with Florida, Wells Fargo this week initiated a consumer redress review program for customers harmed by the banks’ alleged violations of consumer protection laws. Wells Fargo customers that did not receive full restitution for the violations can now seek account reviews by a Wells Fargo escalation team for possible relief.

Attorney General Ashley Moody said, “Customers of Wells Fargo were perplexed and outraged after the bank improperly enrolled them into programs and policies they did not want. With this redress program now in place as part of our multistate action, customers will be able to contact Wells Fargo directly and get a quicker response to questions about their eligibility for relief.”

The program is a key component of the December 2018 settlement with the attorneys general of all 50 states and the District of Columbia to resolve claims that the bank violated state consumer protection laws. According to the settlement, Wells Fargo allegedly opened millions of unauthorized accounts, enrolling customers into online banking services without knowledge or consent. The bank also improperly referred customers for enrollment in third-party renters and life insurance policies and improperly charged auto loan customers for force-placed and unnecessary collateral protection insurance. In addition, Wells Fargo failed to ensure that customers received refunds of unearned premiums on certain optional auto finance guaranteed asset/auto protection products, and incorrectly charged customers for mortgage rate lock extension fees.

As part of the program, Wells Fargo will maintain a website containing information regarding consumers' eligibility for redress. Wells Fargo's website describes the issues covered by the settlement agreement and provides escalation phone numbers consumers may use to request review. In addition, Wells Fargo will provide periodic reports to the states about ongoing remediation efforts.

Wells Fargo's consumer redress review website may be accessed here.

Consumers with questions or concerns may call the following Wells Fargo escalation phone numbers:

• Unauthorized Accounts / Improper Retail Sales Practices: 1(844) 931-2273;
• Improper Renters and Life Insurance Referrals: 1(855) 853-9638;
• Force-Placed Collateral Protection Auto Insurance: 1(888) 228-9735;
• Guaranteed Asset/Auto Protection Refunds: 1(844) 860-6962; and
• Mortgage Interest Rate Lock Extension Fees: 1(866) 385-5008.

Click here to view the states' agreement with Wells Fargo.

Resources

  • AG Opinions
  • Annual Regulatory Plan
  • Consumer Protection
  • Doing Business with the Office
  • FAQ
  • Florida Digital Bill of Rights Annual Enforcement Report
  • Opioid Settlements
  • Statement of Agency Organization and Operation

Quick Links

  • Consumer Alerts
  • Military and Veterans Assistance Program
  • Open Government
  • Dose of Reality Florida
  • Request for Proposal for Professional Legal Services – PFAS
  • Request for Proposal for Professional Legal Services – Polychlorinated biphenyls
  • Request for Proposal for Professional Legal Services – Insulin
  • Crime Prevention Summit

 

  • Employment
  • File a Complaint
  • Human Trafficking Summit
  • Victim Services
  • Dozier Claims
  • Nicotine Dispensing Device Directory
Logo

Office of the Attorney General
State of Florida
PL-01, The Capitol
Tallahassee, FL 32399-1050

Privacy Policy | © 2025 State of Florida. All rights reserved.