The Attorney General’s Office protects timeshare owners by investigating the business practices of telemarketing companies that market their advertising services to timeshare owners interested in selling or renting their timeshare interests. Many of these companies charge exorbitant fees and perform very few services.

Under Florida law, these companies are called “Resale Service Providers” and are required to provide a written disclosure of the fees and costs relating to advertising, listing, or sale of a timeshare interest, as well as other disclosures. Consumers also should request a contract in writing prior to providing any payment information.

In addition, consumers should be cautious of any business that may request an advance fee prior to performing any services. Furthermore, no government entity will require a consumer to pay money up front in order to assist that consumer in pursuing a fraud claim or prior to making attempts to secure a refund for a consumer. Also, please be aware that the Florida Office of the Attorney General does not contract with any third party companies to assist in obtaining refunds or restitution for individuals. Should any company imply that they are working with the Florida Office of the Attorney General or at the request of this office, consumers are encouraged to file a complaint.

Also be suspicious of any business that requests fees be paid by certified bank check, cashier’s check, money order, or wire transfer. These forms of payment leave little recourse for the consumer should there be any difficulty with the business providing their services as contracted.

Consumers who are considering conducting business with a timeshare reseller or recovery company should research the company by searching www.myfloridalegal.com for any investigations into that company and/or through the Attorney General's fraud hotline 1-866-NO-SCAM. Visit the Resources page to get more sources of company or complaint information on a timeshare resale company.