April 25, 2006
Media Contact: Jenn Meale
Phone: (850) 245-0150
Attorney General Settlement with Yellow Pages, Inc. Leads to Consumer Warning
TALLAHASSEE - Attorney General Charlie Crist today announced that Florida and 26 other states have reached an agreement with a California-based company resolving solicitation and billing complaints against the company, and warned Floridians not to fall prey to the practice. Yellow Pages, Inc., will pay $535,000 to affected consumers and has agreed to modify its business practices. States will receive an average of $19,800 of the reimbursement funds, while Florida’s share is $25,000.
Crist’s office received 80 complaints from consumers or businesses who were targeted by the company’s questionable solicitation practices, which involved "refund checks" allegedly sent to solicit small businesses across the country. When the businesses cashed what appeared to be $3 or $4 checks, they were automatically enrolled in the Yellow Pages, Inc., internet directory and were billed $177.
"An unsolicited check in the mail likely comes with long strings attached," said Crist. "This settlement cuts those strings, puts an end to anti-consumer business practices and gives unsatisfied consumers their money back. Anyone receiving such a check should think twice about cashing it, but at least be aware that it is unlikely the recipient is receiving something for doing nothing."
As part of the settlement, Yellow Pages, Inc., will refund money to consumers who have already filed a complaint or do so within 60 days after the settlement filing date. Previous customers who were billed but did not pay will have their account canceled. The company has also agreed to end automatic renewals.
In addition to Florida, participating states include Alabama, Alaska, Arizona, Arkansas, California, Delaware, Georgia, Idaho, Illinois, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Jersey, North Dakota, Oregon, Pennsylvania, Tennessee, Texas, Washington and Wisconsin.