Attorney General Pam Bondi News Release
September 13, 2016
Contact: Whitney Ray
Phone: (850) 245-0150
Appeals Court Affirms Attorney General Bondi’s Efforts to Shut Down Tech Scam
TALLAHASSEE, Fla.—The doors will remain shuttered at a scam tech support company following a decision by the Fourth District Court of Appeal that keeps in place an earlier circuit’s ruling granting Attorney General Bondi’s motion seeking to preliminarily enjoin E-Racer Tech, LLC and owner, James N. Veser from doing business and freezing assets.
Consumer complaints allege that E-Racer Tech used misleading marketing tactics that included pop-ups and loud warnings on computers, as well as deceptive diagnostic sales pitches, all designed to deceive the victims of the scam into believing that their computers were severely compromised. The pop-up advertisements that suddenly appeared on consumers' computers urged them to call a toll-free number for immediate technical support.
Once on the phone with callers, E-Racer employees gained remote access to the consumers’ computers to purportedly diagnose the problem that consumers were told caused the bogus pop-up window and alarms. The defendants then delivered a sales pitch, disguised as a computer diagnostic, to point out supposed issues that were either grossly exaggerated or did not exist, convincing consumers that they needed to purchase E-Racer Tech’s repair services to fix the alleged problems.
The injunction obtained in this case is the latest of eight actions Attorney General Bondi has taken to shut down tech support scams in South Florida.
To view the circuit court’s order of temporary injunction and asset freeze, click here.
To view the appellate court’s order upholding the lower court’s order, click here.
Anyone who suspects unfair or deceptive business practices can file a complaint with the Attorney General’s Office at MyFloridaLegal.com or by calling 1-866-9NO-SCAM.Since November 2014, Attorney General Bondi’s Consumer Protection Division litigated eight cases involving tech support scams. In the five cases filed by Attorney General Bondi as the single plaintiff, the operations have been completely shut down by court order as a result of filing injunction motions or by agreement from the defendants. Florida has filed more litigation in this field than any other state.