December 9, 2009
Media Contact: Jenn Meale
Phone: (850) 245-0150
McCollum: Banks need to keep working toward solution for homeowners
TALLAHASSEE, FL – Attorney General Bill McCollum issued the following statement after meeting today with executives from Bank of America:
"Last month, I called on the Florida executives of major banks to make customer service a priority and provide homeowners with a fair and efficient loan modification process. Today, I met with executives from Bank of America, who assured me that as soon as January, they would bring in new customer service representatives to assist Florida homeowners, and conceded they have to be part of the greater solution. "I look forward to seeing this commitment fulfilled, but I am still very concerned. These banks should be doing everything possible to make it just as easy to modify a loan as it was to originally obtain that loan. I will continue working on behalf of Florida consumers to achieve this result."