Attorney General Ashley Moody News Release


June 10, 2019
Contact: Whitney Ray
Phone: (850) 245-0150

CONSUMER ALERT: One-Ring Phone Scam Designed to Entice Return Calls
TALLAHASSEE, Fla.—Attorney General Ashley Moody today issued a Consumer Alert to warn Floridians about a new phone scam. The One-Ring Phone Scam is designed to trick targets into making costly international calls. The scam begins with a call and a quick hang-up after one ring. The call is made from an international number, using numbers that at first glance appear to originate from inside the United States. If the recipient of the call calls back, the scammer will try to keep the conversation going as long as possible. There is often a connection fee and per-minute charge associated with these international calls. The scammers, through prearranged agreements, receive a portion of these fees.

Attorney General Ashley Moody said, “Scammers will try anything to separate you from your hard-earned money. Don’t fall for this crafty new scam. If you do not recognize a number, do not call it back, and if something seems suspicious, report it to my office immediately or contact the Federal Communications Commission.”

According to the FCC, variations of the scam involve the scammer leaving a voice message requesting a return call in order to schedule a delivery or obtain urgent information about a sick relative. For more information, click here.

To avoid the One-Ring Phone Scam, Floridians should:

Never answer or return calls from unfamiliar numbers;
Check to see if the country or area code is international before returning phone calls from unrecognized numbers;
Request telephone service providers block outgoing international numbers if the consumer does not otherwise make or receive international calls; and
Remain cautious when receiving calls, even if a number appears authentic.

If a consumer is billed for a call made as a result of this scam, the consumer should first try to resolve the matter with the telephone company. If unsuccessful, consumers can file a complaint with the FCC at no cost.

Victims of the One-Ring Phone Scam can also report incidents to the Florida Attorney General’s Office by calling 1(866) 9NO-SCAM or by visiting MyFloridaLegal.com.

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The Florida Attorney General's Consumer Protection Division issues Consumer Alerts to inform Floridians of emerging scams, new methods used to commit fraud, increased reports of common scams, or any other deceptive practice. Consumer Alerts are designed to notify Floridians about scams and available refunds in an effort to prevent financial losses or other harm caused by deceptive practices. Anyone encountering a scam should report the incident to the Florida Attorney General's Office by calling 1(866) 9NO-SCAM or visiting MyFloridaLegal.com.