Attorney General Pam Bondi News Release
February 1, 2018
Contact: Whitney Ray
Phone: (850) 245-0150
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More than 300 Floridians to Receive Refund Checks for Tech Support Scam

TALLAHASSEE, Fla.—Attorney General Pam Bondi today announced that more than 300 Floridians affected by a tech support scam will receive refund checks. Checks, amounting to more than $53,000, will be mailed to the victims of the scam involving major tech companies tricking consumers into buying tech support services and products.

In May 2017, the Attorney General’s Office and the FTC announced settlements with the operators of the tech support scam: Big Dog Solutions LLC, also doing business as Help Desk National and Help Desk Global, and related defendants. As part of the settlements, along with monetary judgments, the defendants are banned from providing tech support products or services and are prohibited from deceptive telemarketing practices.

The FTC will be sending the checks, averaging $176, to the victims. The checks will expire after 60 days. The Attorney General’s Office urges Floridians to cash or deposit the checks before they expire. In addition, the Attorney General wants consumers to beware of anyone who contacts them by telephone to purportedly offer a refund and/or seeking any personal information, such as bank account information, to effectuate the receipt of a refund related to this case.

Consumers who have questions about the refunds should contact Rust Consulting, Inc., at 1 (877) 309-1959.

To read more about the settlement, click here.