Attorney General Pam Bondi News Release
March 5, 2015
Contact: Whitney Ray
Phone: (850) 245-0150
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Attorney General Pam Bondi Announces Settlements with Two Security System Providers

TALLAHASSEE, Fla.—Attorney General Pam Bondi today announced separate settlements with two home security system providers, Security Networks, LLC and Vision Security, LLC to resolve allegations that the firms made false or misleading statements in door-to-door sales of security alarm systems. These misrepresentations included that the companies were affiliated with the consumers’ current security monitoring companies and that the consumers’ products were outdated, in need of upgrades or that the consumers’ current monitoring companies were going out of business. Once consumers signed up, they found that they were billed for two security systems, their existing legitimate security system and their “new” or “updated” system.

“These companies misled many Florida consumers and even targeted our senior citizens,” said Attorney General Pam Bondi. “Both of these resolutions will compensate consumers who lost money and prevent future misrepresentations with these companies.”

The first settlement is with Security Networks, LLC. Security Networks provides monitoring services and sells residential and commercial burglar alarms to consumers through independent third party sales companies in Florida and throughout the United States. The Attorney General’s Consumer Protection Division received 118 complaints against the company. The settlement resolves all consumer complaints and provides an additional $80,000 for any complaints presented between January 2010 and Feb. 20, 2016.

Under the terms of the settlement, Security Networks and its representatives are:

    Prohibited from falsely advertising or making false statements to induce consumers to utilize any of their services;
    Agreeing to cancel service contracts and/or monitoring agreements for any Florida commercial or residential customer that has a legitimate basis for canceling such services; and
    Agreeing to enact special procedures to address the needs of active military personnel and family members who are deployed to a different location during the term of their contract.

The second settlement is with Vision Security, LLC. Vision Security markets, sells and provides monitoring services for residential and commercial burglar alarms to consumers in Florida and throughout the United States independently and through third-party sales companies and/or partners. Under the settlement, Vision will suspend any and all business activities within Florida for a two-year period. Thereafter, Vision has agreed to operate in compliance with Florida’s Deceptive and Unfair Trade Practices Act. Vision Security also agreed to pay restitution to Florida complainants identified by the Attorney General’s Office within the next 90 days.
    To view the settlements click here and here.