Attorney General Pam Bondi News Release
June 14, 2016
Contact: Whitney Ray
Phone: (850) 245-0150
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Attorney General Bondi and FTC Shut Down Illegal Robocall Operation

TALLAHASSEE, Fla.—Attorney General Pam Bondi’s Office and the Federal Trade Commission obtained a federal district court order to temporarily shut down a Central Florida-based operation allegedly causing more than $15 million in consumer harm. This operation blasted consumers with robocalls designed to deceive consumers into paying up-front fees for phony credit card interest-rate-reduction and debt-elimination services. This order stopping illegal robocalls is one of a series of injunctions against robocall operations in Florida that the Attorney General has obtained in recent joint enforcement actions with the FTC.

“These scammers use robocalls to hide their identities and exploit consumers,” said Attorney General Bondi. “Working jointly with the FTC, our actions to stop these schemes and hold the scammers responsible will not only keep Floridians from falling victim to these scams, but also protect consumers nationwide.”

In this case, the defendants, claiming to be Bank Card Services and the Credit Assistance Program, allegedly called consumers promising to substantially and permanently lower credit card interest rates, pay off consumers’ debts faster and save consumers thousands of dollars. According to the complaint filed in court, the defendants charged between $500 to $5,000 in illegal up-front fees and rarely, if ever, delivered the promised services. For an additional fee paid in advance, the defendants also allegedly claimed they would pay off credit card balances using money obtained from bogus government funds, leaving some victims in even greater debt. The defendants also allegedly called consumers with phone numbers on the FTC’s National Do Not Call Registry.

The defendants’ business practices violated the FTC Act, the FTC’s Telemarketing Sales Rule and the Florida Unfair and Deceptive Trade Practices Act.

The defendants include: Life Management Services of Orange County, LLC, Loyal Financial & Credit Services, LLC d/b/a FOC Credit and Reward Services, IVD Recovery, LLC, KWP Services, LLC, KWP Services of Florida LLC, LPSofFLA LLC, LPSofFlorida L.L.C., PW&F Consultants of Florida LLC, UAD Secure Service of FL LLC, UAD Secure Services LLC, URB Management, LLC, YCC Solutions LLC, and YFP Solutions LLC; Kevin W. Guice, Chase P. Jackowski, Linda N. McNealy, Clarence H. Wahl, aka Harry Wahl, and Karen M. Wahl.

The Florida Attorney General’s Office received assistance from the Florida Department of Agriculture and Consumer Services, the Better Business Bureau and the Orlando Police Department in this action.

This recent action is just the latest taken by the Attorney General’s Office in partnership with the FTC to clamp down on illegal robocalling operations in Florida. Other actions include All Us Marketing, LLC, f/k/a Payless Solutions, LLC, filed in June 2015; Lifewatch Inc., and Evan Sirlin, also filed in June 2015; and Caribbean Cruise Line, Inc., et. al, a joint FTC/ multistate action, filed in March 2015.

Consumers who suspect scams or other fraudulent activity can file a complaint by calling 1(866) 9-NO-SCAM or online at MyFloridaLegal.com.

To view the complaint, click here.

To view the court order, click here.

For more information on additional joint actions to stop illegal robocall operations, click here.