|June 17, 2014
Contact: Whitney Ray
Phone: (850) 245-0150
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TALLAHASSEE, Fla.—Attorney General Pam Bondi today announced that her office has entered an Assurance of Voluntary Compliance (AVC) with Kaplan Higher Education, Kaplan Higher Education Campuses, and Kaplan University. The agreement follows the office's investigation, with which Kaplan cooperated, into the school's enrollment and marketing practices and allegations that students were misled by marketing claims. Under the agreement, the school must clearly and conspicuously disclose true and accurate information relating to the school's accreditation, program costs (including the cost of taking any licensing or certification exams required to practice in Florida), financial aid and the scope and nature of employment services they provide.
During the course of the investigation, Kaplan voluntarily waived tuition and fees for more than 2,400 Florida students at a cost of more than $6,000,000. Kaplan has also agreed to offer retraining to eligible students and establish an expedited arbitration process for students who have asserted claims against the school. The AVC details and requires Kaplan to reimburse the Attorney General's Office for attorney's fees and costs.
Students who meet eligibility requirements for retraining will be notified by Kaplan of their options over the next 60 days. Students will have until Sept. 5, 2014 to elect to participate in the retraining.
A copy of the Assurance of Voluntary Compliance is available here: