Attorney General Pam Bondi News Release
August 9, 2017
Contact: Whitney Ray
Phone: (850) 245-0150
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Settlement Reached with Nationwide Regarding Data Breach

TALLAHASSEE, Fla.—Attorney General Pam Bondi, 31 other state attorneys general and the District of Columbia today announced a $5.5 million settlement reached with Nationwide Mutual Insurance Company and its subsidiary, Allied Property & Casualty Insurance Company, concerning an October 2012 data breach. The data breach resulted in the loss of personal information belonging to 1.27 million consumers, including their Social Security numbers, driver’s license numbers, credit scoring information and other personal data. Nationwide collected this personal information to provide insurance quotes to consumers applying for insurance. Nationwide’s alleged failure to apply a critical security patch led to the loss of the personal information.

The settlement requires Nationwide to take a number of steps to both generally update security practices and to ensure the timely application of patches and other updates to security software. Nationwide must also hire a technology officer responsible for monitoring and managing software and application security updates. The tech officer will supervise employees responsible for evaluating and coordinating the maintenance, management and application of all security patches and software and application security updates.

Nationwide agrees to take steps during the next three years to strengthen its security practices, including:

    • Updating procedures and policies relating to the maintenance and storage of consumers’ personal data;
    • Conducting regular inventories of the patches and updates applied to its systems, performing internal assessments of patch management practices and hiring an independent provider to perform annual audits; and
    • Maintaining and utilizing system tools to monitor the health and security of systems used to maintain personal information.

Many of the consumers affected by the data breach never became Nationwide insured, but the company retained these consumers’ data to more easily provide the consumers re-quotes at a later date. The settlement requires Nationwide to be more transparent about data collection practices by requiring the disclosure to consumers that Nationwide retains personal information even if the consumers do not become customers.

In addition to Florida, a lead state in the investigation, participants in the settlement include: Alaska, Arizona, Arkansas, Connecticut, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Vermont, Washington and the District of Columbia.

To view a copy of the settlement, click here.