Attorney General Pam Bondi News Release
November 20, 2017
Contact: Whitney Ray
Phone: (850) 245-0150
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Deadline Approaches to File Claims in Avis, Budget and Payless Settlement

TALLAHASSEE, Fla.—Attorney General Pam Bondi is reminding consumers who rented a car from Avis, Budget or Payless between Jan. 1, 2010 to July 10, 2017 and were charged for e-Toll services to file a claim before the January deadline. The deadline to submit a claim is Jan. 7, 2018. Refund checks will be mailed in March 2018 to eligible claimants wrongfully charged for e-Toll services.

For more information about the claims process and to access the claim form, click here.

In July this year, Attorney General Bondi’s Office reached a settlement with Avis Budget Car Rental System, LLC, which owns Avis, Budget and Payless. The settlement resolves allegations related to the rental car companies’ practices involving add-on fees for cashless tolls in Florida and other related add-on charges. As part of the settlement, the three companies are required to provide refunds to any consumers charged for e-Toll without sufficient disclosures, who have not already been reimbursed and who file a claim for a refund. For more information about the settlement, click here.