Attorney General Pam Bondi News Release
August 24, 2011
Contact: Whitney Ray
Phone: (850) 245-0150
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Attorney General Bondi’s Office Reaches Settlement with Hurricane Shutter Company for Nearly $790,000

TALLAHASSEE, Fla.–Attorney General Pam Bondi today announced that a settlement has been reached in the lawsuit against hurricane shutter company Rolladen, Inc. and its principal, Robert Hoffman. The court order requires the company to pay 100 percent refunds, totaling nearly $790,000, to Florida consumers within 90 days and forbids Rolladen from marketing or selling the installation of hurricane shutters or windows for at least one year.

“Our primary focus was to get the consumers' deposits returned to them and protect future clients from similar false promises," said Attorney General Pam Bondi. "My office is continually investigating companies to stop deceptive practices, and we encourage consumers to contact us immediately if they feel they have been victimized."

According to an investigation started in March by the Attorney General’s Office, Rolladen required consumers to pay 40 to 80 percent of the contract price up-front for the hurricane shutters, promising delivery and installation within six to 12 weeks of the contract date. Reportedly, the company received nearly $790,000 in consumer deposits for hurricane shutters, but in many cases, it never delivered or installed the product.

The Attorney General’s Office filed the lawsuit in July in Broward Circuit Court and sought an emergency temporary injunction. One day before the hearing on the emergency motion, the court signed the order negotiated between the Florida Attorney General’s Office and Robert Hoffman, Rolladen’s principal.

Consumers who believe they may have been a victim of fraud are encouraged to contact the Attorney General’s Fraud Hotline at 1-866-9-NO-SCAM (1-866-966-7226).

To read the settlement, click here.

Notice to consumers:
Pursuant to the order of the Broward County Circuit Court, Rolladen, Inc. will pay 100 percent of refunds to all consumers who paid deposits to Rolladen, Inc. since Jan. 1, 2008 and who have not received the purchased goods/services. Consumers who previously received partial refunds are due the remaining amounts.

The refunds are required to be paid by Rolladen, Inc. to the consumers by Monday, Nov. 21, 2011, and refund checks will be mailed to the consumers at their last known address of record. The consumers known to be due refunds are listed on Exhibit A to the Court's order. If you are due a refund but are not listed or your information is listed incorrectly, please contact the Attorney General's Office at 1-866-966-7226.