Attorney General Bondi's Weekly Briefing

At the beginning of the week, I sent a letter to Frontier Communications Corporation requesting immediate action to improve services for Floridians. Frontier recently acquired cable, internet, phone and security services in parts of Florida—and since the acquisition—hundreds of consumers have contacted my office reporting outages.

These outages are creating public safety concerns for seniors left without home security services, or even telephone service to dial 911 in case of an emergency. I asked Frontier to do the right thing, fix these problems as soon as possible, and issue refunds to consumers experiencing service interruptions.

Frontier responded immediately and flew to Florida Wednesday. After a lengthy, productive meeting, Frontier agreed to several changes to address the concerns of Florida consumers. Frontier agreed to prioritize complaints from seniors and those with medical concerns, provide a Florida-based customer service line that will be answered quickly by a company representative and provide credits to customers who reported service outages.

While I am pleased with Frontier’s swift response, my office will continue to work with the company on each consumer complaint until they are all appropriately addressed. Any Frontier customers experiencing problems can file a complaint with my office by visiting or calling (866) 9NO-SCAM.

Pam Bondi
Protecting Floridians
Six Arrested in Connection to Food Stamp Trafficking

Attorney General Pam Bondi’s Office of Statewide Prosecution announced the arrests of six retail store owners at the Opa-Locka Flea Market in connection with a scheme to illegally redeem food stamp benefits in exchange for cash.

According to law enforcement, investigation of the retailers coincided with the discovery that the defendants used hundreds of stolen identities to fraudulently apply for Supplemental Nutrition Assistance Program benefits, also known as SNAP or the food stamp program. The United States Department of Agriculture administers SNAP through the Florida Department of Children and Families. Recipients use Electronic Benefits Transfer cards, containing SNAP benefit funds, to purchase approved food items from participating retailers. More.

Woman Arrested for Smashing a Disabled Adult’s Head Into a Van

Attorney General Pam Bondi’s Medicaid Fraud Control Unit and the Miami-Dade Police Department arrested a woman for abuse of a disabled adult.

Kedisha Wilson, 32, is a former employee of Sunrise Community, Inc., an intermediate care facility for developmentally disabled adults. According to the investigation, Wilson grabbed a patient, in a wheelchair at the time, by the head and neck area and smashed the patient’s head against a van window.

On Tuesday, Attorney General Pam Bondi joined Governor Rick Scott and fellow Cabinet members, Chief Financial Officer Jeff Atwater and Agriculture Commissioner Adam Putnam, for a meeting of the Florida Cabinet in Tallahassee.

Attorney General Bondi introducing Teddy, a shepherd-hound mix, at the Florida Cabinet meeting. For more information on Teddy and other rescue animals in the Tallahassee area, visit